Richard K. Bussey | Senior Data/Integration Engineer

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I work with leadership, finance, operations, and technical teams to:

• Clarify business requirements before costly mistakes are made 
• Design scalable, auditable, and supportable systems 
• Improve data flow, reporting, and integration reliability 
• Deliver projects with clear documentation and realistic expectations
   

Clients typically engage me when:

• Data and integrations have become fragile or overly manual 
• Business processes exist… but only in people’s heads 
• They want things done right the first time, not “fixed later”

Telgian Corporation, Phoenix AZ | September 2022 – October 2025

Spearheaded project management of Dynamics 365 Field Service and Finance and Operations implementation from Dynamics AX 2012 R2. The project included custom application development for a Power Apps Canvas application designed for in-house inspectors, integrating seamlessly with the Field Service Dataverse. Additionally, the project encompassed data integration of Field Service with third-party client property management software solutions.

Managed contractors from multiple organizations and utilized Azure DevOps to oversee developers' tasks. I negotiated contracts for contractors involved in integrations and Dynamics 365 implementation and development, while effectively managing contract budgets and hours.

Personally developed data integration solutions with the Paycom payroll system, OptimoRoute scheduling software, and Deltek Vision ERP, utilizing Dynamics 365 Dataverse, C#, PowerShell, and Postman via REST APIs, as well as Dataverse Web APIs with ODATA and ODBC.

Architected a Medallion Architecture for centralized data management, leveraging Azure Synapse Analytics and Data Lake. The pipelines enabled the automated population of a Serverless SQL pool for SQL query consumption of data in reporting operations.

Created reports using SSRS and/or Power BI to analyze data from SQL databases (managed, Azure SQL, and on-premise) and Azure Synapse Analytics Serverless SQL Pool.

Developed automated processes to enhance finance and operations user efficiency and productivity in billing and client invoice resolution, saving countless man-hours. I also established automated processes for notifying internal users of upcoming resource deadlines and sending paperwork to clients, along with various other process improvements.

Focused heavily on operational data workflows, backend automation, enterprise reporting, and integration support across Microsoft business platforms and Azure data environments. 

Provided tier III technical support for ERP systems.

AtriCure Inc., Mason OH |  September 2013 – July 2022

Architected the migration of applications on physical hardware and software to Hyper-V/VMs across multiple datacenters and environments to comply with DTAP. Designed and maintained MS SQL HA in two datacenters. Installed, configured, and maintained software and related VMs in DTAP.

Led the migration of multiple DTAP environments from on-premise Hyper-V/VMs to Azure cloud resources, including IaaS and PaaS, as part of the broader application development strategy. Managed RDS (collections, remote apps/servers, access, etc.), IaaS MS SQL, PaaS MS SQL, software installation/configuration, and access to shared data and file resources.

Architected, implemented, and configured SQL ODS using PaaS MS SQL, Power BI service, and Azure Data Factory, enhancing data integration processes. Developed standards for use and configuration.

Served as the technical lead for ERP (Dynamics GP) upgrades, providing tier-3 support, SQL back-end maintenance, and support, while also focusing on Dynamics 365 implementation projects.

Acted as the Technical and Architect Team Lead on numerous projects related to Dynamics 365 Field Service, data integration, enterprise manufacturing labeling, ERP, SQL administration and maintenance, enterprise reporting, and ODS design and configuration.

Authored numerous technical documents, including SQL, SSRS reporting, and release management process standards, as well as process flow and architecture diagrams for automated processes. Established standards for SQL, PowerShell, Reporting, and SDLC, encompassing the ERP software/enhancement delivery process and all software application changes/enhancements.

Developed custom applications and services utilizing Microsoft C# to automate and streamline data extraction and FTP transfer, saving numerous man-hours (~100hrs/month). Created automated processes for maintenance and routine tasks using various languages, resulting in significant man-hour savings (thousands per year).

Supported enterprise operational systems, backend data workflows, reporting environments, and SQL platforms critical to manufacturing and business operations.

Comprehensive Computer Solutions, Christiansburg VA | October 2010 – July 2013

Managed Dynamics GP with a focus on manufacturing and Dynamics CRM, as well as overseeing enterprise applications that directly supported the Dynamics products, including Scribe Insight, Collect for GP, MS SQL, BigMachines, Targit, MS IIS, MS Terminal Services Gateway, and various internally developed custom MVC web applications/tools.

As a software developer and a senior member of the applications team, I was involved in application development, where I wrote and maintained numerous custom MVC web applications/tools specifically designed to support manufacturing, purchasing, order logistics, sales, accounting, warehouse, and shipping functions. These applications/tools seamlessly integrated with Dynamics GP and Dynamics CRM through MS SQL in a CRUD capacity, enhancing data integration across the platforms.

In my role as a senior member of the applications team, I also acted as a mentor to junior developers, providing guidance in analysis, problem-solving, and resolution management. I managed the tasks and projects of junior team members until we successfully implemented the KanBan process for all development projects, optimizing our Dynamics 365 implementation.

• Developed custom software solutions using C++, C#, and Microsoft HTA technologies, including camera control systems, Canon EOS integration tools, FTP utilities, and workflow automation applications. 
• Provided senior-level support for enterprise network operations across headquarters, remote job sites, and multi-state office environments, including LAN/WAN systems, servers, workstations, email platforms, and remote support tools. 
• Architected and implemented infrastructure modernization initiatives, including TCP/IP WAN implementations, legacy system migrations, centralized documentation systems, and early voice-over-data network integration. 
• Built practical business systems that reduced manual effort, improved field productivity, lowered operating costs, and increased reliability across technical and operational workflows. 
• Delivered system administration, documentation, troubleshooting, and process improvement in complex business environments.

United States Marine Corps  Veteran

• Enterprise Applications
• SQL Server & Data Platforms
• Backend Workflow Automation
• Operational Systems Support
• Systems Integration
• PowerShell Automation
• Azure Technologies
• Reporting & Data Workflows
• Business Process Automation
• Production Troubleshooting

Refer to LinkedIn for additional work experience and skills related to application development, data integration, Dynamics 365 implementations and more: MisterBussey